Shipping Policy
We currently ship within the United States.
Processing
Orders are typically processed within 2–3 business days, excluding weekends and holidays.
Once your order ships, you’ll receive tracking information so you can follow its journey.
Room + Linen Spray Shipping
Room + Linen Sprays are shipped using ground transportation. If your order includes a Room + Linen Spray along with other products, your order may be shipped in separate packages when necessary.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
Delivery
Delivery times vary depending on the shipping carrier and destination. While we do our best to prepare and ship orders promptly, carrier delays may occasionally occur after a package leaves our hands.
If we become aware of an unexpected issue affecting your order, we’ll do our best to keep you informed.
Shipping Addresses
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible. We’re happy to update the address if your order has not yet shipped.
Once an order has shipped, we cannot guarantee that an address can be changed or that a package sent to an incorrectly provided address can be recovered or replaced.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us.
We’ll review the tracking information and, when appropriate, assist with the carrier process to help determine what happened and the available next steps.
Carrier delays alone do not necessarily mean that a package has been lost.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with members of your household, and, when applicable, with neighbors or building management.
You may also need to contact the shipping carrier for additional delivery information.
If you’re still unable to locate the package, contact us and we’ll help review the available information and determine the appropriate next steps.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please refer to our Refund Policy for information about how we’ll make it right.
Questions
If you have questions about the shipping or delivery of your order, please contact us at: