Refund Policy
We want you to feel confident when ordering from Luminary Focus. If something isn’t right with your order, please reach out so we can help.
Order Cancellations
If you placed an order by mistake or changed your mind, you may request a cancellation within 24 hours of placing your order, provided the order has not already shipped.
If your cancellation is approved, a refund will be issued to your original payment method.
Once an order has shipped, it can no longer be canceled or returned due to a change of mind or an ordering mistake.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging.
We’ll work with you to provide either a replacement, when available, at no additional cost or a refund to your original payment method.
You will not be responsible for shipping costs associated with replacing an item that arrived damaged.
Incorrect Items
If you receive an item different from what you ordered, please contact us so we can make it right.
Any shipping costs associated with correcting an error made by Luminary Focus will be covered by us.
Custom & Used Products
Custom orders and used products are not eligible for return or refund, except where required by applicable law.
Refunds
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.
Questions
If you have questions about an order, cancellation, damaged item, or refund, please contact us at: